Category Archives: Unified Communications

Troubleshooting UCMA applications-Lync, DNS entries, and failed calls

One of the most frustrating things that you can run into when working with UCMA is starting your application, placing a call (or IM) to it, and having that call fail.  As far as your code is concerned, everything is … Continue reading

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Screen pop and the Dynamics CRM Agent control panel-why don’t contacts always pop correctly?

We had a demo a little while ago with the agent control panel for Dynamics CRM, and aside from getting the panel to install correctly, we found that no matter what we did, it was impossible to get a CRM … Continue reading

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